Privacy Policy

Effective Date 8th April 2025

At Engineering Design & Supplies Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).

Who we are

We are a UK-based company. Our designated Data Protection Officer (DPO) is our Managing Director, who can be contacted regarding any data protection queries. Our website address is: https://eds-groby.co.uk.

Data we may collect when you visit our site

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
• Set up your account of our store. If you create an account, we’ll store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Contact Forms

Data from our contact forms is not retained for longer than 12 months for customer service purposes, where we do not use the information submitted through them for marketing purposes.

Data Storage and Security

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for the required minimum time for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will also store comments or reviews, if you choose to leave them.

We implement appropriate and technical organisational measures to safeguard your data.

Third-Party Services

Note that some data may be transferred outside the UK through third-party services like our website host, WordPress. Where this occurs, appropriate safeguards are in place to ensure compliance with UK GDPR, such as Standard Contractual Clauses (SCCs).

Lawful Basis for Processing

We process your data under the lawful basis of consent. We will only collect and use your personal data when:

• You have given clear consent for us to do so
• You have submitted a contact form or opted into email updates
• You interact with cookies on our site (see section: Cookies)

Cookies

Our website uses cookies to enhance user experience, of which you can adjust or withdraw your preferences at any time. We only use non-essential cookies with your prior consent. When you visit our website, you’ll be presented with a cookie banner that offers:

What rights you have over your data under UK GDPR

You have the following rights regarding your personal data:

• Right to Access – Request a copy of your data.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure – Request deletion of your data.
• Right to Restrict Processing – Limit how we use your data.
• Right to Data Portability – Receive your data in a usable format.
• Right to Object – Object to certain types of processing (e.g., marketing).
• Right to Withdraw Consent – You can withdraw consent at any time.

To exercise any of these rights, please contact us via the details below.

Our Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Data Protection Officer – Managing Director

enquiries@eds-groby.co.uk

Engineering Design & Supplies Ltd, Unit 13, South Leicester Industrial Estate, South Street, Ellistown, Coalville, Leicestershire, LE67 1EU, United Kingdom.